counselling website should clearly specify under what circumstances refunds will be provided, the process for requesting a refund, and any limitations. Here is a sample refund policy:
Clients are eligible for a refund of fees paid under the following circumstances:
- The client is unable to attend scheduled counselling sessions due to
unforeseen circumstances.
- The client finds the counselling services unsuitable or unhelpful
after attending initial sessions.
- The NGO is unable to provide the counselling services as promised.
To request a refund, the client should contact the NGO via email or phone within 7 days of missing a scheduled counselling session or deciding the services are unsuitable. The client should provide:
- Client's name and contact information
- Reason for requesting a refund
- Details of the fees paid (payment receipt if available) The NGO will
review the request and issue an approval or denial within 5 working
days. Approved refunds will be processed within 14 working days via the
original payment method.
The following fees are non-refundable:
- Registration fees
- Fees for counselling sessions already attended
The NGO makes no guarantees regarding the outcome or effectiveness of the counselling services provided. Clients must carefully consider if the NGO's services meet their needs before registering and paying fees. That covers the basics of a refund policy for an NGO counselling website. The key elements are:
- Clearly stating the eligibility criteria for refunds
- Providing instructions for how to request a refund
- Specifying any non-refundable fees
- Mentioning any limitations or disclaimers Hope this helps! Let me know
if you have any other questions.